Terms & Conditions

Terms & Conditions

Your use of the Souq Alkhalej platform, whether you are a customer, a merchant or otherwise, you must follow the terms and conditions described here. In the event that you register on the Gulf Souq platform, this means that you agree to the terms and conditions. These terms are effective once you agree to them and register on the platform.

 

Introduction and definitions

  • Souq Alkhalej: It is an electronic marketing platform that displays information, services, products of companies and various commercial activities in specialized commercial pages, facilitating customer access to the required services and products, as well as providing sales services for products and services.
  • Merchant: A person who registers in the Souq Alkhalej in order to display his commercial activity data or build an online store, no matter how different this activity is.
  • Store: It is a page dedicated to the merchant's activity within the Souq Alkhalej platform that the merchant uses to carry out all his commercial transactions.
  • Customer: Any person who uses the platform to purchase products or services or make use of data to communicate with its providers.
  • Terms and Conditions: They mean here the rules and conditions used on the platform that apply to the merchant, store and customer.
  • Service Provider: These are the services that we provide in partnership with a third party.

 

Legal eligibility of the merchant

  • The merchant must be legally qualified and at least 18 years old.
  • The merchant who is less than 18 years old is excluded if he proves his ownership of the business.
  • The merchant must acknowledge his eligibility to run the store.
  • In the event that a person is registered as an entity or another party, he must prove his legal capacity to do business.
  • In the event of a violation of this section of the agreement, the merchant shall bear the consequences of the violation, as we in the Souq Alkhalej have no relationship with commercial transactions and we have the right to demand compensation for the damages that resulted from the violation.

 

Commitment Quality

  • Our role is to provide marketing solutions in addition to providing digital transformation services for service companies through the commercial directory, building an online store, and custom advertising through the platform.
  • There is no obligation from us in the Souq Alkhalej with regard to buying and selling operations to the public and our role ends when the process of assisting the merchant through our platform to provide tools for building a business page in the commercial directory or an online store or marketing through the platform.
  • Souq Alkhalej is not responsible for the commercial dealings between the merchant and the customer.
  • Souq Alkhalej is not related to the transactions between the Merchant and the third party service providers.

 

 

Rules for creating an online store

  • Every person who proves his eligibility has the right to set up an online store.
  • The store must not be in violation of the laws and regulations in force in the Kingdom of Saudi Arabia, and the merchant is obligated to clarify the type of business that he is doing.
  • We in the Souq Alkhalej disclaim all responsibility for any store that violates the laws in force in the Kingdom of Saudi Arabia, and we have the right to refuse any activity that violates these laws.
  • No person has the right to use Souq Alkhalej in the event that his membership or store is cancelled by court orders or judgments.
  • In the event that you are registered as a company or organization, you must comply with all provisions.
  • All merchants must abide by all applicable laws to regulate electronic commerce and the system of information crimes, investment and electronic transactions.
  • If the merchant applying for the application is an individual, he must comply with the conditions required by the official authorities, submit them, and abide by all the required Souq Alkhalej conditions.
  • If the applicant represents an organization or company, he must provide us with all the details and information that proves this.

 

Obligations to register and create accounts

If you register on the Gulf Souq platform, you are required to disclose some information and choose a user name and password in order to use it to access and access the site services. Work will be done to ensure the activity of your account, and after verifying that and activating your account, you will become a user and you will be able to access and enjoy the services of the Souq Alkhalej. Accordingly, you have agreed to the following:

 

  • To be responsible for the confidentiality of your account information and not to disclose the login data to any other person. In the event of an access attempt, you must inform us of that attempt.
  • Souq Alkhalej is not responsible for any physical or moral damage that occurs as a result of losing your access data.
  • You are fully responsible for the use of your account in the Souq Alkhalej and in the event that you authorize another person to do so, we disclaim all responsibility for that access to the account.
  • You must demonstrate a high level of seriousness and credibility in using your account in the Souq Alkhalej and adhere to the rules of use and privacy and all legal provisions in force in the Kingdom of Saudi Arabia.
  • In the event that you violate any of the provisions, you are obligated to compensate Souq Alkhalej for direct and indirect damages as a result of the loss of login data and access to the account, whether with or without your authorization.
  • You are obligated to disclose true and correct information relating to you as required of you during registration in the Souq Alkhalej. You are also obligated to update your data if it has in fact been changed.
  • Not to include any data related to the Souq Alkhalej in the user name such as a phone number or other personal details that indicate a relationship between you and the management of the Souq Alkhalej.
  • Not to indicate the existence of any direct or indirect relationship between you and the Souq Alkhalej management in your store.
  • We at Souq Alkhalej are committed to maintaining the confidentiality of your information in accordance with the provisions of our Privacy Policy.
  • We have the right in the Souq Alkhalej to freeze the activity or cancel the membership in the event of violation of the terms of data entry and update in the Souq Alkhalej or disclosure of incorrect information and in violation of what was stated in the usage agreement.
  • We have the right in the Souq Alkhalej to carry out some investigations that we deem necessary, whether directly or through a third party, and we have the right to demand the disclosure of some additional information or other documents.

 

In the event of a violation of what was mentioned above, we have the right to suspend or freeze the store or the member

 

Amendments to Terms and Conditions

  • You agree to Souq Alkhalej making any modification to the terms and conditions and we will inform you of such modifications when they are made.
  • You know and agree that we will make modifications to the Terms and Conditions without any liability and that users will be notified of such modifications.
  • If there is an objection to any modification in the terms and conditions, this may prevent you from accessing the store. Therefore, in the event that you object to any amendment to the terms and conditions, you must stop using the services and accessing the account because once you log in to the account again, it means your acceptance of the amendments. You may contact us to respond to your inquiries regarding these Terms.
  • All fees are calculated in Saudi riyals, and this is the currency in which the Souq Alkhalej is used.

 

Payment Services for stores in the Souq Alkhalej

  • You can pay in the Souq Alkhalej through the payment methods available to us on the site that are made by service providers for the payment service (third party) on the Internet.
  • We in the Souq Alkhalej have nothing to do with the cash on delivery system, as it is related to the merchant and the customer.
  • The Souq Alkhalej has the right to stipulate that the payment process be directly between the merchant and the customer and we have nothing to do with that process. We are in a commercial broker.
  • The online payment services that we provide are only a means to facilitate the process of work and payment in order to preserve the rights of both parties and we have nothing to do with that.
  • The merchant is obligated to determine the price of the products and goods according to their market value and we have nothing to do with that price.
  • The merchant must submit invoices, receipt and receipt vouchers for all the amounts he receives from the store, in addition to the type, quantity, description and value of the merchandise. This is for his commercial and legal interests, in addition to the requirements of the Zakat Authority.
  • In the Souq Alkhalej, we have the right to freeze and prevent the completion of any payment process in violation of the terms and conditions, or to cancel any purchase or sale process that results from a technical error we have that leads to a difference in the displayed price from its market value, and we are not responsible for those amounts.
  • We have the right to cancel, modify or change any payment method in the Souq Alkhalej.

 

Your Personal Information and Transaction Details Information

  • We at Souq Alkhalej give us the unlimited right to use the information or personal or other materials that you provide to us during the Souq Alkhalej in order to achieve the interests we see.
  • You are the only one responsible for the information you send or publish, and our role is limited to displaying this information through the Souq Alkhalej and its advertising channels.
  • You should be aware that merchant and merchant information is subject to the rules of our Privacy Policy.

 

Souq Alkhalej Rights

  • All content of the e-Souq Alkhalej and others are owned by us and no one has the right to use it in any way whatsoever.
  • We will take the necessary measures in the event of any infringement of any of the Souq Alkhalej's rights and intellectual property.
  • We in the Souq Alkhalej do not bear any infringement on the rights of traders.

 

Customer Rights

  • The customer has the right to report upon receipt of different goods or when the goods are not received when he has completed the payment process, through direct communication with the Ministry of Commerce and submitting a commercial report to the seller.
  • The customer has the right to review the goods before receiving to ensure their authenticity, safety and conformity, and we are not responsible for the relationship between the merchant and the customer.
  • We in the Souq Alkhalej are not committed to any complaint by the customer and we take appropriate measures based on what we deem appropriate.

 

Our Responsibility in the Souq Alkhalej

  • We are not responsible in any way for any unsatisfactory performance by the merchant, shipping companies, payment gateways or consumer non-compliance with payment nor for any losses or malfunctions.
  • We are not responsible for any errors whether direct, indirect or through a third party.
  • We are not responsible for any claims arising from financial losses or defamation due to misuse of Souq Alkhalej.
  • We are not responsible for any claim, dispute, damages or loss, direct or indirect to any party as a result of the use of a Gulf Souq user.
  • We are not related to any illegal activity of the merchant.
  • We note that any merchant must notify us of any suspicious activity on our site and we are not responsible for any of these violations.

 

Membership Cancelation or Store

  • In case of violation of the terms and conditions.
  • In the event that we are unable to document any information about the user.
  • In the event of an activity in violation of the law.

 

Return Policy or Order cancellation for Souq Alkhalej Direct Services

The role of the Souq Alkhalej platform is to provide services not products, which means that the services obtained are non-refundable because they were customized upon customers requirements.

 

Return Policy or Order cancellation for Souq Alkhalej Stores

All stores have a box dedicated to their pages for the return policy. In the event of any commercial violation, the competent authorities are contacted, as the Souq Alkhalej provides tools to facilitate transactions. Souq Alkhalej is not responsible for violating the system, if any.

 

Souq Alkhalej Platform Commission

The commission of the Souq Alkhalej platform is (3%) for each transaction, as these fees are not refundable in the event the customer requests to return the product or service.

 

Service Provider Fees TAP Payments

MADA Payment Fee:

  • (1.75%) + 1 riyal per transaction (fees are not refundable in case of return)
  • Transfer period for purchase over 3 working days

Visa and MasterCard Payment fees:

  • Sales through Visa and MasterCard (2.75%) + 1 riyal per transaction (fees are not refundable in case of return)
  • The transfer period for Visa and MasterCard purchases is 5 working days

 

The minimum amount to transfer to a bank account is 100 Saudi riyals

We would like to inform you that the terms and conditions are applicable to all users of the Souq Alkhalej, which regulates our work system, and that if the terms and conditions are translated into other languages, the Arabic language is the first and original source for all transactions and that no party has the right to modify or add any condition except by the Souq Alkhalej Management.